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- ----- 7. Marketing is an interaction between the buyer and the seller at particular point of time. In a customer-oriented market as the customer directs the market, it is very important to know what are the preferences, likes and dislikes, to provide Name the right kind of product or services. Year S a. External Marketing c. Internal Marketing b. Interactive Marketing d. Green Marketing 8. The service firm must select the right man for the right job and develop them as customer-oriented employees. 1 . Wh a. External Marketing c. Internal Marketing b. Interactive Marketing d. Green Marketing 9. The employees should possess the required skills and knowledge to perform the service. a. Competence c. Understanding- Knowing Customer b. Responsiveness d. Tangibles 10. The service provider should have willing and ready employees to provide service. Promptness in service is a crucial factor which influences the customer perception. a. Competence c. Understanding- Knowing Customer b. Responsiveness d. Tangibles WilldibsDD zeldipnal epivin leus noirlw abesri Stand aru lo wo ord of lozano