This activity is important because as a manager, you should know that teams can benefit from training to increase performance and commitment. Traini can take various forms and have various purposes. The goal of this activity is to demonstrate your knowledge of team training processes by reading example team descriptions and determining which ty of training would be most appropriate. Choose the type of team process training that is best applied to each of the following team descriptions. 1 Team Building 2 Cross-Training 3 Team Process Training 4 Transportable Teamwork Competencies Match each of the options above to the items below. The tellers need to be flexible in their ability to adapt and respond in unexpected situations. Training should remind them of communication procedures and various strategies for working with customers. The accountants in Auditing often conflict on who is responsible for job tasks and what activities should be included in the workday. This is a small group of professionals, but one that must operate smoothly. The VPs need to be more familiar with the jobs of other employees at the bank. It would be most helpful for the VPs to be able to experience the various jobs with customer contact on a short-term basis. The bookkeepers in General Accounts must work together as a unified team, able to respond quickly to changes. The General Accounts team is held accountable for any one person's error. A repair order came into the city garage for Dus number 11. veianie, one of the newer mechanics, LOOK the order and laughed. wnat! Said Geonrey, the shop manager. Melanie said, "It's bus 11, yet again." "Let me guess," said Geoffrey. "The order says the engine is making 'weird noises.'" Melanie confirmed his assumption, and Geoffrey told her to ignore the report because nothing was wrong with the bus. Then he called over another mechanic, Raphael. Geoffrey said, "We got another 'weird noise' problem. Guess which bus?" Without pausing, Raphael replied with a smirk, "Number 11. Don't waste your time fixing it, Melanie. Nothing's wrong." Raphael then shouted out to the group of mechanics in the garage, "How many of you have tried to fix number 11's weird noises, but found nothing wrong?" Four other mechanics raised their hands. "See? Tighten the belts, and send it on its way." Raphael said to Melanie. Later that day, Melanie gave the engine a cursory look, tightened a few belts, and sent the bus back into service. The next day, bus 11 was involved in a minor accident when its power steering failed. What should Geoffrey do to prevent this type of thing from happening again? Multiple Choice He should give all mechanics in the shop the ability to make decisions and then ask them to cast votes on what to do in similar circumstances. He should limit the amount of information about buses' history that is available to the newer mechanics to reduce information overload. He should formally assign Raphael the role of picking apart any assumptions that the team might make about similar problems. O O He should demand quiet in the shop so that it is easier for the mechanics to think and communicate their ideas about the causes of problems. He should immediately retire and disassemble all buses that come to the shop makina weird noises. The product design team at cell phone maker Sapling, Inc., has had a fantastic string of successes over the past four years. The first phone it released helped Sapling dominate the marketplace with its line of powerful and highly photo-capable devices. Lately, however, the team's manager, Serena, notices that the team seems content to rest on its laurels and bask in past glories. The team spends a good deal of time in meetings tracking the sales of last year's model and speculating about how big everyone's bonus will be. In the team's early days, the ergonomics specialist, Fritz, and the audio designer, Astrid, would argue over the ideal placement of the headphone jack and built-in speakers, but now they have built a strong bond and constantly agree with the other's proposals. With respect to group cohesion, which of the following approaches should Serena adopt to restore the team's capacity for innovation? Multiple Choice meet with team members individually to assess their needs and frustrations O threaten to replace the entire team if it fails to deliver fresh ideas destabilize the team by promoting low-performing members to leadership positions O divide the team into two halves and pit them against each other O hire consultant to attend team meetings and ask challenging questions when ideas stagnate