This activity is important because as a manager, you will often share updates with employees. Your ability to present these updates with the right tone will help you better influence your employees.

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The goal of this activity is to demonstrate your understanding of applying a positive and other$-$oriented tone to your messages.

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Read the case and answer the questions that follow.

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Rodrigo and his team had worked hard for several months to retain a client. Today the client agrees to a new two$-$year contract. Rodrigo is happy and drafts a note to the team:

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SUBJECT: Hard work pays off!

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I am so pleased to inform you that our client has agreed to a new two$-$year contract. In the end, our client decided that our competitors cannot offer enough customer support.

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Some team members thought winning this client was a longshot and not worth the investment. I always argued that retaining this client was crucial to our long$-$term strategy.

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I spoke with our CEO today, and I mentioned how much this client matters. She told me how much she appreciates this win.

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I think this success is just the beginning. I consistently told our client that customer support was the key differentiator. When our client called me on the phone today, it was clear that this was a great selling point.

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I$$m organizing a lunch this Friday, and I hope you$$ll join to relax and celebrate this success.

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Best,

Rodrigo

Rodrigo doesn$$t like this statement: $$I spoke with our CEO today, and I mentioned how much this client matters. She told me how much she appreciates this win.$$ He changes it to the following: $$Our CEO was happy to hear about us retaining this client. She said she appreciates our hard work and will join us at Friday$$s celebration lunch.$$

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What principle is most relevant in this change?