This activity is important because email continues to be the most common form of written business communication.The goel of this activity is to demonstrate your understanding of principles of effective emalls.Road the case, then answer the questions that follow:Roberto wrote the following emall to a Jessica LL, a customer who had requested a refund.(7) SUBJECT: Ticket for claim #82492 is resolved: Damaged product is not the responsibility of the vendor(2) Dear valued customes.(3) Upon receiving your complaint and description of a dumaged product, an investigation was conducted to identily the source of the problem. All products from that particular batch underwent stringent quality controls. Any damage that had occurred must have occurred during transportation by a third-party vendor or by the customer after opening the package. We regrettably cannot accept any responsibility for any damages.(4) Please now that we value you as a customes. As a token of appreciation for you're loyalty, we have included a to percent off coupon on your next purchase of more than $100.(5) Feel free to reach out with any questions.Roberto JimenezCustomer Service RepresentativeWhich principle is most violated in Statement 4ch principle is most violated in Statement, 4 of the emair?