This assignment concerns identifying the competencies and behaviours that support ongoing relationships with people in an identified group during emotional periods of anxiety and anger. You should write your assignment in the context of a critical reflection of your competencies (e.g. strengths) and competency gaps (e.g. further learning) as indicated by the Genos emotional intelligence survey in Topic 4; the communication styles survey in Topic 6; and your observations of consumer behaviour in Topics 7 and 8.

(a) The concepts of behavioural finance, consider dealings with others within a specific group, for example your work environment (either a financial planning business or other work environment), sporting club or team or social network. Based on this context, provide brief examples (strengths and weaknesses) of the general level of emotional intelligence across your group that you can observe. Apply Daniel Goleman's emotional intelligence competency framework, presented in Topic 4, with the objective being to observe emotional intelligence behaviours in practice.

(b) Utilising one (1) of the strengths and one (1) of the weaknesses outlined above, briefly discuss how these could impact the success of a client interview.

(c) Critically evaluate emotional intelligence strengths and weaknesses relative to identified group. Consider elements from your environment that may impact on your strengths and weaknesses and how you can leverage off your strengths to take advantage of opportunities and overcome threats that impact your weaknesses. Apply your Genos emotional intelligence survey results, with the objective being to identify opportunities where you can support your group, manage threats that you need to overcome as a group, and areas where you should rely on support from the group.

(d) Evaluate communication style inventory (CSI) (e.g. each element within the communication style survey). Include in your evaluation comment on the implications of your style if you were dealing with clients in the context of financial planning. Discuss how these clients may perceive your authenticity.

(e) Based on self-assessment and conclusions from your analysis of your group, reflect on how this information can be utilised in a professional development plan (PDP) for yourself and your identified group. In terms of colleagues/business/teammates you might consider a more strategic view which may include, but not limited to, the client value proposition, financial outcomes, client outcomes, process outcomes and HR outcomes in developing objectives and action plan, team results and sporting strategy.