THIS ASSIGNMENT IS BASED UPON A MANAGER OF A GAS STATION FRANCHISE (TOTAL, the French Oil and gas company's petrol station in Lahore, Pakistan) SO PLEASE ANSWER THE FOLLOWING QUESTIONS ACCORDINGLY.

• Provide an overview of the company, and describe the strategy of the overall organization using Porter's Generic Competitive Strategies
• Describe the manager's part of the organization; what department or process in the organization is he/she responsible for? Please do not explain the role; instead, describe manager's part as inputs, processes, and outputs (be precise!)
• Who are the customers of manager's part of the organization? Please note that customers are those who use the output of the process, for which you are responsible. Your "customer" doesn't have to be the final end-user of your product or service of your overall organization. Your customer might be an external user if your part of the organization is the final step in the process or if you're in the customer-facing part of the organization. Alternatively, your customer might be internal if you provide a service or product inside your organization
• What do the customers of your part of the organization value? Describe your customer values as the five performance objectives.