This assignment tests your ability to assemble a service blueprint for a fictional company called Diets to You To create a blueprint you need to lay out the main steps or stages that the Customer goes through in order to use the service, and then show what you think the details of the support process for those are. You also need to determine what the Service standardds should be for each of the steps, and identify some potential fail points and risk of excessive wait points. I suggest using PowerPoint to draw your blueprint in electronic form. The fictional company for your blueprint is: Diets to You. Open the link to read about the business scenario for this company Note that it is a food Delivery service and not a restaurant. When you are doing the blueprint for this company, remember that the customer needs to find out about it before they can order. Also remember that your customer steps should go all the way to the "moment of truth" what is that in this case ? (1.e. how/when does the customer know they have received what they paid for?) Just to be clear, you are creating a diagram - not writing an essay. You do not need to be an artist - you simply need to draw boxes and lines, and label images Your subject is a fictional business so there's no background information to look up. Simply focus on the process the company would use to run the business, and make logical inferences