This case showcases Singhania and Partners, a full-service national law firm in India, and analyzes their HR practices. Since India's economic liberalization which began in the 1990s, the Indian legal services industry had been booming. The Indian law practice was restricted to Indian nationals only, and that, combined with the booming economy, was creating a serious labor shortage in the country. Because of the shortage of labor, and due to the fact that law firms gained a competitive advantage based on its human knowledge of law, law firms were in a war for talent, so motivating and retaining employees was becoming a top priority for employers.

Singhania and Partners was contemplating their people strategy, and whether they need to be concerned about retention in their firm.

Answer the following questions.

Evaluate the adequacy of the firm's HR practices. Use the PCMM for this evaluation. What level does it appear to be at?

If the organization wants to improve its PCMM level, what steps should it take?