This case study was carried on Total Quality Management (TQM) implementation in an auto company. The XYZ auto company produces auto parts and components to large scale auto companies producing the various automotive vehicles. XYZ Auto Company is the best and tier one supplier to about 3 companies and their branches located in different places. This XYZ auto company is already an ISO 9000 certified company and planning to implement the TQM philosophy and best practicing TQM tools and techniques in the company. The top management already identified a quality team comprising of senior members from the different departments including design, marketing, HR, production, purchase, suppliers, industrial engineering and quality control; the team is called the TQM implementation team.

Explain the roles of the following elements of TQM and how they can contribute to a model framework that will lead to the achievement of desirable outcomes:

i)Manufacturing process management

ii)Top management support

iii)Customer satisfaction

iv)Supplier quality improvement