This chapter deals with the use of Statistical Process Control $($SPC$),$ its use in business operations, a history including Edwards Deming and his impact on its use. If interested, you may do additional research on Deming, the use of SPC and how Japan use it as a total management tool post WW$2.$

You will find most of the tools identified in this chapter used in most organizations in business today.

Identifying and finding sources of variation, The use of control charts, fishbone diagrams, and means of sampling again are tools that are used hourly in most operations.

How do you see this chapter impacting work in your current organization? Ar there tools identified here that could assist in the management of the product or service you are working to provide?

What are some of the more critical items you leave this class with? How will you use iot in your personal$/$educational$/$business lives?