This chapter of performance indicators is really challenging. I need your help as fast as possible.

1. ______ is an indicator of the measurement of success in any organization.

a) Poka-Yoke

b) 5S

c) Performance Measures

d) Benchmarking

2. According to Ray F. Boedecker, establishing a baseline measure and revealing trends is one of the objectives of 'performance measures'.

a) True

b) False

3. Which of the following is incorrect according to the seven objectives of performance measures identified by Ray F. Boedecker?

a) Determination of processes that need improvement

b) Indicating process gains and losses

c) Comparing goals with actual performance

d) Hiding information for making informed decisions

4. According to Ray F. Boedecker, providing information for individuals and team evaluation is one of the objectives of 'performance measures'.

a) True

b) False

5. Which one of the following is not a functional element considered during the performance measure of an organization?

a) Customers

b) Poka-yoke

c) Production

d) Suppliers

6. Which of the following is not an indicator of the 'customer' functional element while measuring the performance of an organization?

a) Number of customers' complaints

b) Number of warranty claims

c) Number of suggestions per employee

d) Revenue growth

7. Which of the following is not a determinant of the 'customer' functional element while measuring the performance of an organization?

a) Number of suggestions implemented

b) Customer satisfaction index

c) Percentage returns by customers

d) Service rating