This document provides comprehensive instructions to create an As$-$Is process flowchart for John's current workflow. The process map captures all existing steps, interactions, and dependencies within the current order processing system. The objective is to visualize the current workflow, identify bottlenecks, and prepare for subsequent improvement steps.

Swimlanes

The As$-$Is process will include the following combined swimlanes, representing different departments involved in the workflow:

Customer

Sales and Credit Department

Production and QA Department

Logistics and Billing Department

Detailed Steps and Activities

The process begins with the Customer placing an order, which is then received by the Sales and Credit Department. The Sales team reviews the order details for completeness and accuracy. After this initial review, the order undergoes a credit check within the same department. If the credit check is approved, the Sales team confirms the order with the customer.

Once the order is confirmed, it is forwarded to the Production and QA Department. The production team schedules the manufacturing process based on current capacity and inventory levels. Production begins, and the team closely monitors the process to ensure timely completion. After production, the Quality Assurance $($QA$)$ team inspects the product to ensure it meets quality standards. If any issues are found, the product is sent back for rework.

Following QA inspection, the product is passed to the Logistics and Billing Department. The logistics team packages the product for shipment and arranges for its delivery to the customer. Shipping details are recorded and tracked to ensure accurate delivery. Simultaneously, the Billing team generates and sends an invoice to the customer, completing the process.

Draw a very basic swimlane diagram up in visual or similar software. Below is the text representation of diagram.

Customer: Places an order.

Sales and Credit Department: Receives order, reviews order, performs credit check, confirms order.

Production and QA Department: Schedules production, starts production, inspects product.

Logistics and Billing Department: Packages product, ships product, generates invoice.