Question: This gap in the SERVQUAL Model exposes the weakness in employee performance. Gap 1 - Knowledge Gap Gap 3 - Delivery Gap Gap 4 -

This gap in the SERVQUAL Model exposes the weakness in employee performance.
Gap 1- Knowledge Gap
Gap 3- Delivery Gap
Gap 4- Communications Gap
Gap 5- Customer Gap
This gap in the SERVQUAL Model exposes the weakness in employee

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