this is a case study from Human Resources management course . I need a solution for the questions please

CHAPTER 4 JOB ANALYSIS AND THE TALENT MANAGEMENT PROCESS 123 Continuing Case Carter Cleaning Company and sales are maximized, and profitability is maintained through effective control of labor, supply, and energy costs. In accomplishing The Job Description that general aim, a specific store manager's duties and responsibilities Based on her review of the stores, Jennifer concluded that one of the include quality control, store appearance and cleanliness, customer rela- first matters she had to attend to involved developing job descriptions tions, bookkeeping and cash management, cost control and productiv- for her store managers ity, damage control, pricing, inventory control, spotting and cleaning. As Jennifer tells it, her lessons regarding job descriptions in her basic machine maintenance, purchasing, employee safety, hazardous waste management and HR management courses were insufficient to convince removal, human resource administration, and pest control her of the pivotal role job descriptions actually play in the smooth func- The questions that Jennifer had to address follow, tioning of an enterprise Many times during her first few weeks on the job, Jennifer found herself asking one of her store managers why he Questions was violating what she knew to be recommended company policies and 4-18. What should be the format and final form of the store man- procedures. Repeatedly, the answers were either "Because I didn't know ager's job description? it was my job" or "Because I didn't know that was the way we were sup- 4-19. Is it practical to specify standards and procedures in the body posed to do it." Jennifer knew that a job description, along with a set of of the job description, or should these be kept separate? standards and procedures that specified what was to be done and how 4-20. How should Jennifer go about collecting the information to do it would go a long way toward alleviating this problem required for the standards, procedures, and job description? In general, the store manager is responsible for directing all store 4-21. What, in your opinion, should the store manager's job activities in such a way that quality work is produced, customer relations description look like and contain