Question: This is a Team assignment. In this exercise, we will practice developing a strategic approach to the People point of the star based on the
This is a Team assignment.
In this exercise, we will practice developing a strategic approach to the People point of the star based on the strategy, structure, and process points. Note that you will need to make some assumptions about the organization. You may also research a real organization where you think this organizational capability would be a top design criterion.
| Key Organizational Capability From Strategy or Important Structure or Process Feature | Key Pivot Positions (those few targeted roles and skill sets in the new organization that will have a disproportionate impact on results) | How You Would Design Other Key People Features (Talent management, learning and development, performance feedback) |
Develop new product ideas
| Ensure an exceptional customer experience in our retail stores | ||
| Ensure that we produce products at the lowest cost | ||
| Expand our products into new geographic markets | ||
| Coordinate best practices across global lines |
| Deliver project management support throughout the organization to support team projects | ||
| Sell packaged solutions of bundled products to meet unique customer needs | ||
| Push decision making down to cross-functional teams | ||
| Ensure that customer services professionals are familiar with solutions to common customer problems (troubleshooting) |
Anderson, Donald L.. Organization Design (NULL) (p. 186). SAGE Publications. Kindle Edition.
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