This is from my solution selling class, can you please provide me 2 answers and one fully explain feature benefit and engegemnet done by the sales representative to customwr.

Questions:

1 what is your vision to enhance customers experience?

2 what benefits can Himama software bring to Mellisas company.

please provide me features and benefits of this service and a good example of engagement to persuade the customer to buy this service.

thank you

LUSIumer heeus Established further Needs through Q&A Engaging FAB Service Demonstration Linked to Customer Needs (slides must bring demo to LIFE) -2 additional open-ended relevant questions asked: Q1: Q2: For each of a min. of 3 features. F1 F2 F3 _link to customer need made it makes) feature is detailed (1 markea) advantages are clear (1 markea) _customer benefits detailed marks ea) - - engaging demo (4 marks ea) Based on the first meeting you held with the Director at Toddlers and Tykes Inc Day-care, here is what you learned Melissa Dawn is the owner and director at Toddlers and Tykes Inc.' - a day care center located in Tampa, Florida. Melissa has been operating her organization for 15 years and has a staff size of 10 full time teachers and 5 floating staff. There are 7 classrooms in total at the center and each of the classrooms service a different age group (Infants A, Infants B Toddlers A, Toddlers B, Preschool A Preschool B, Preschool C). The hours of operation are 6 am to 7 pm on weekdays and they are closed on weekends. Melissa's right hand woman is Wanda, who is the assistant director of the center. Currently, Melissa and her organization have a website and a Facebook page, which they use to share photos and activities of the children throughout the day (their Facebook page is updated once every couple of weeks). day (their Facebook Page Post parents get a daily They also send out emails with newsletters attached. Most parents get a daily update on their child's day through a sheet of paper that the teachers use to record things like meals, bathroom updates and general notes. At drop-off or pick-up time, if a parent or teacher is available to chat, they exchange a few words on the child's day. Just recently, Wanda heard about HiMama as it is being used in a childcare center just down the road from Toddlers and Tykes Inc. Melissa is resistant to change but is willing to learn about what her competition is doing, since Wanda is insisting that they do so. Melissa resists spending money since she is very concerned about her profits, but spends money when there is clear value. About HiMama Company What does your company do and what makes you a market leader in your space? HiMama is the #1 rated early childhood education software company that delights parents and empowers educators. With 366,032,079+ moments shared on the platform worldwide (and counting), they are inspired by improving learning outcomes for kiddos during the most formative years. We are a high growth company boasting 656% growth in revenue over the past two years and are ranked #28 in the Fastest Growing Start-ups in Canada. We are the childcare software solution that is changing the early childhood education market in North America - and we're just getting started. Along with our growth, we are also proud to be a social purpose business that is a Certified Benefit Corporation, meaning that we meet the highest standards of verified social and environmental performance, transparency and accountability. We are proud of our diversity and equal opportunity, with a 50 / 50 gender distribution across the company, including the leadership team. External to our business we also invest in the communities we serve to support childcare business owners and practitioners. We are also strong advocates for the social impact that investment and recognition of early childhood education and the positive impact it has on our future generations