Question: This is the case questions from Havard case - DAVID NEELEMAN: Flight path of a servant leader How could he restore JetBlue's previously golden reputation

This is the case questions from Havard case - DAVID NEELEMAN: Flight path of a servant leader

  1. How could he restore JetBlue's previously golden reputation as a top customer service company?
  2. Would the Customer Bill of Rights prove to be a bold move in that direction or a costly overreaction?
  3. How should he handle Barger in light of his absence during much of the crisis?
  4. Were additional changes on his leadership team necessary to fix the problems that has been exposed so glaringly during the crisis?
  5. Neeleman was especially concerned about his board's reaction to his handling of the crisis. Could he continue to be effective as CEO without the unqualified support of his board? How should he handle his board's concerns?

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