this is the second time that I am posting the first time you answered with other questions. i just want this two question with theories: Analysis: Why did the problems occur? This will include a relevant discussion that explains what events led to the key problems or issues with a link to the various OB concepts and how they were applied. Alternatives: What options exist to fix the problem? This includes a summary of your assessment of the situation/problems, suggestions on what could have been done differently and a critique of the process involved. Fran Hayden Joins Dairy Engineering (Author: Glyn Jones, University of Waikato, New Zealand) Background: Dairy Engineering (NZ) Ltd. has its headquarters in Hamilton, New Zealand with manufacturing plants in South Auckland and Christchurch. The company manufactures equipment for the dairy industry. In its early years it focused on the domestic market but in the last five years has expanded to the export market. The company employs 450 people, which makes it a large company by New Zealand standards. The case focuses on events in the Accounting Department at head office which is organized into two sections, Cost Accounting and Management Information Services (MIS). Fran, the New Graduate: Fran Hayden is in the final year of her Bachelor of Management Studies (BMS) degree at the University of Waikato where she has proved to be a high achiever. Fran was interested in a position with Dairy Engineering because of the opportunity to gain practical experience, the higher starting salary compared to the industry average, and that her boyfriend lived in that community. Fran sent her resume to the company and two weeks later was invited to an interview with the Chief Accountant. She was surprised at the end of the interview to be offered the position of Assistant Cost Accountant. Fran said she would like to think it over. Two weeks later when she had still not replied she received a telephone call from Rob asking if she was going to take the position. Still not totally convinced, Fran decided nonetheless to accept the offer. The First Day at Work: Like many of her peers, Fran was glad to be leaving university after four years of study. She was looking forward to making money to spend; as well as, reducing her student debt. In order to look the part, she had gone further into debt to buy new corporate clothing. On reporting to the Accounting Department she got her first shock in the real world. No one was expecting her! Even worse she discovered that there was no vacancy for her in Cost Accounting! Instead, she had been assigned to management information systems (MIS). Mike, a co-worker in MIS, accompanied Fran to the department, where she was introduced to two other colleagues, Tom and Adrian. They seemed to be a friendly bunch as apparently was her boss, Peter Burton, who explained that her main duties were to assist with compiling information for the monthly Management Report known as Big Brother. After two weeks the time came for compiling Big Brother. Fran found that her part was entirely clerical and consisted of photocopying, collating, binding, punching, and stamping the pages of the report. She had been asked to hand-deliver copies of the Report to the senior manager at headquarters. After Big Brother was completed, Fran found again she had little to do. She began to wonder why MIS needed four people. The Big Opportunity: One afternoon the Chief Accountant called Fran to his office to tell her about an upcoming management workshop in Auckland on Performance Measurement. Rob talked about the importance of staff development and that he would like to see one of his younger staff attending the workshop. He then asked Fran if she would be interested. She jumped at the opportunity. Unfortunately her boss was away on two weeks leave at the time but Rob said he would talk with Peter. Fran enjoyed the workshop, particularly rubbing shoulders with experienced managers, living in an Auckland Hotel, and generally acting the management part. Even before returning to Hamilton, she wrote a detailed report on the workshop for the Chief Accountant. On her return to Hamilton however she found all far from well. On Sunday evening Fran was telephoned by her colleague Mike with some disturbing news. When Peter returned to work to find that Fran was in Auckland, he was furious, complaining that he had not been consulted and that his authority was being undermined. At one point in the tirade, Peter announced: Fran is no longer employed in this section. Fran returned to work full of trepidation only to find that the expected encounter with her boss did not take place because he was in Christchurch. She handed two copies of the report on the workshop to the Chief Accountants secretary before taking the opportunity of her bosss absence to seek the advice of her colleagues: Fran: I am really worried. What should I do? Adrian: Stop worrying about it. He is just letting off steam. I have seen this all before. He will get over it. Fran: Come on; get serious. He is my boss! He can make things difficult for me. Mike: I think you should talk with Rob. After all, he is the one that suggested you go. Its not like it was your idea. He has to stick up for you. The next day Fran managed to get an appointment with the Chief Accountant. She started by saying that she found the workshop useful. She then brought up her fears about Peters displeasure with her attendance at the workshop to which the Chief Accountant responded: Rob: Well yes, he was a bit upset but dont worry, I will sort it out. The report was really good. By the way, I think you should treat it as confidential. Dont show it to anyone or discuss it with anyone. Is that okay? Dont worry about this. I assure you that I will sort it out. Fran left the meeting feeling reassured but also a bit puzzled, wondering how Rob could have read the report in such a short time. On Thursday, Peter returned to work and just before lunch called Fran into his office where he proceeded to attack her verbally, saying she had connived behind his back to attend the workshop and that she had never asked permission. He said that he realized that she was an intelligent girl but she was sneaky. He went on: Peter: You had better know what side your bread is buttered on that for better or worse, you are in my section. No other section would want you. He then called Mike in and told him: Peter: I dont want Fran wasting any more time she is not to make any private calls from work. Later in confidence he also told Janet, one of the administrative clerks: Peter: Dont go talking with Fran she has far too much work to catch up on. Naturally Janet told Fran. The following week, Vernon happened to pass Fran in the hallway and stopped to talk to her. Fran had met Vernon only briefly during her first week in the company and was surprised when he asked her why she looked so miserable. She explained and he said they had better talk to the Chief Accountant and taking Fran with him, went to Robs office. Vernon said that they needed a word and Fran listened as Vernon outlined the situation to Rob. Fran made it clear that if Peter continued to treat her this way, she would have to ask for a transfer. She also said there was certainly not enough work in MIS to keep her occupied more than a day or two a week. The Chief Accountant listened and then asked her to give him a written report of what had happened since she joined the company, including the latest incident with her boss. This, he said, would be brought up at the next senior management meeting. On the weekend Fran wrote the report that also included a request for transfer out of the MIS on the basis of the lack of work and bosss attitude towards her. On Monday morning she handed the report to the Chief Accountants secretary. Fran expected a reply but by early afternoon, had heard nothing. At the end of the day; however, Peter called all staff into his office. He was obviously in a good mood and told them that he had put his plan for revising Big Brother to the management meeting and had received an enthusiastic response. As he spoke, Fran noticed the colour draining out of Mikes face. On the way out, he told her that Peter was describing his revision plans, not his own. Mike resolved never to give his boss another one of his ideas telling Fran: Mike: He just uses other peoples brains but that is the last time he uses mine. Fran drove home from work feeling despondent. She wished she had never joined the company. Her job was boring, almost entirely clerical and certainly did not require a degree. She was also taking stresses home, resulting in fights with her boyfriend and roommates. Fran concluded that she only had two alternatives: a transfer or resignation. But to leave her job after less than five months would hardly impress any future employer. In desperation, she went to talk with Vernon who she thought would be sympathetic but received more unwelcome news. He told her about the outcome of the senior management meeting. Contrary to Frans expectation, it appeared that the Chief Accountant had not confronted Peter. In fact, it appeared he had been eclipsed by Peters presentation for the revision of Big Brother and the Chief Accountant had not attempted to raise the issue. Vernon was frank she must transfer or resign. Then to Frans surprise, he suggested she apply for a position in his section that would become vacant in three weeks. One of his assistant accountants was leaving to go overseas at short notice and he did not have a replacement. Vernon cautioned however that Frans only chance was to apply directly to the Chief Accountant; that would force the issue. With a formal written application before him, the Chief Accountant would have to make a decision. Just as certainly, Peter would resist the request. Later Fran drafted a letter to Rob requesting that she be transferred from MIS to the upcoming position in Cost Accounting. The Confirmation: The next morning, Fran took her request to the Chief Accountant but after reading it said: Rob: You really neednt have done this, you know I intended dealing with this situation. Fran left Robs office wondering what to believe. From her desk she watched as Peter made his way across to the Chief Accountants office. The meeting was brief. The meeting was brief. Five minutes later, he left Robs office and as he passed by, he said, in a loud voice: Peter: Fran you are finished with this company. Fran saw her colleagues duck their heads and pretend to be working. No one envied her position. She wondered how, in such a short time, she had ended up in such a position. Discussion Questions are: The case write-up will include: A Problem Statement: What are the main issues in the case? Analysis: Why did the problems occur? This will include a relevant discussion that explains what events led to the key problems or issues with a link to the various OB concepts and how they were applied. Alternatives: What options exist to fix the problem? This includes a summary of your assessment of the situation/problems, suggestions on what could have been done differently and a critique of the process involved. A Conclusion and/ or So what? Choose the best alternative and give future steps. I have just today, please help me, thanks in advance