This is use the Blue Spider case study.

1. Due to the case, what went wrong?

2. What and Why are the problems created?

The Blue Spider Project "Tus is possible! Yet totally possible! Temos ago I was sitting on top of the world Upper level magnat Coded me one of the best if the best, esger an the plant Now look at telle bags under my eyes That slept soundly in the last six months and here I am cleming out my desk I'm sure glad they gave me back my old job mengineering I could have ved my self a lot of motion and morccepted the promotice to project HISTORY Gay Andersent land scoped a postanowit Parlos Corporating out of college We a Ph.D. in mechanical engineering Guy was ready to see the world's most utic problem. At first, Pies Caprabom od Gary Binle opportunity to do the pure senectut be expety wasted so wedertake. However things soon changed. Parkes grew into a electromes and stratral design corporate ang the big boom of the late 1950 and why 1960s when Department of Defense (DD) cotracts wwell Packs Corporation grew from a tal of engineers to a maior DoD .con tractor, employing some 6.500 people. During the session of the late 1960 money bacted me layots mulled lowering the mployment level 2,200 employees. As the Prekes decided to get out of the R&D ness and competes low-cost production facility while masing me neering organization solely to support production requirements After attempts at virtually every project management organizational che Parks Corporation elected the form Each project luda program who reported to the director of program mapement. Each project also tindan tanpage -mally a proportid durectly to the project manage and undectly to the director of engineering The programmet mest of time woning boscos de the progres manager were more about thical performance With the poor job dort for ease. Gary Rodhis congues began tak as corewed toward MBA degrees in case the job marler detectorated In 1975, with the phen Depending. Parles had to change its corporate ategy. Predshed peat the last seven year budding on the production phase of Large program. Now, however, with the new evaluation criteria set forth for con tract awards, these companies winning the R&D and qualification pleases had a definate edge on being awarded the production contact. The production contract wwwse the big profits could be found in keeping with this new tegy. Packs began to beef up its R&D engineering staff. By 1978. Parlsbad increased in size 10 2.700 employees. The increase was mostly in engineering Experienced R&D personnel were difficult to find for the lines that Pares em Paris however able to be some employees may from the competitors, but relied mostly pou the younger experiencedeuse fresh out of college With the adoption of the corporate strategy Parks Corporation administered a new wage and salny program that included job des Gary was promoted to setor scientist responsible for all R&D actes performed in the mechi cal meeting department Gry bad dustingbed as an outstandig production engineer daring the past several years, and management felett cibution could be eaded to RAD as well 10 money become scace and manpor bayotis resulted in towenng the employment level to 2.200 mloyees. At the Parties decided to get out of the RADI news and competes a low-cost production facility while maintaming an eng rering organisation solely to support production request Afers a virtually evny progetto che Paris Cooperation elected the form Each project and a programmer who reported to the director of program manat Each project alio mati taned anstant project managerly a project anbeported directly to the project manager and indirectly to de derector of engineering The programma pulmout of his time worrying about code where the art programager womed mere about technical performance With the poor job for en Guyand his colles begin tok ing comsework toward MBA degrees in case the job market deteriorated father In 1975, math dhe puna DD peading. Prised to change is corporate wategy Packs had spent the last ye beddeg on the production phase of large programs. Now, however, with the evaluation criteria set forth for con tract ward those companies in the R&D and qualification phases bada definste edge on breng warded the production contact the production contract was where the big profits.could be found in keeping with the strategy Parks bere to beef up RAD engineering staff By 1978. Paleslad increased in se 0 2.700 employees. The increase mostly meaning Expected R&D personnel were difficult to find for the lines that Parles mofeng Pales however able to be some employees may from the competitors, but relied mostly on the open fresh out of college With the adoption of this corporate categy Packs Corporation administered a wapely program that includedyo upadang Gary was posted to sem si reparabit for all R&D as performed in the mach cal engineering department Gary had distingbed belf as an outstanding production engineer daring the past year, and managerstfel toth contribution could be extended to R&D as well In January 1978, Parks Corporation decided to compete for Plane of the Blue Spoder Project an R&D effort if successful could lead into a $500ml lion program speead out over 20 years. The Blue Spades Project was an attempt to improve the structural capabilities of the Spartan missile, a short-range tactical mivewed by the Am The Spartan mivile was exhibiting tipo failure af ter six years in the field. This was three years less than what the analden specifications called for The Amay wanted new material that could result in longer life for the Spartan male Lord Industries was the prin contractor for the Arm's Spartan Program Parks Corporation would be a betractor to Lordif they could mccedellybed and win the project. The criteria for contractor selection were based not only celow bad but also ou technical expertise as well as management performance on other project. Puk's management et dhe i had a distinct advantage over most of the other competition became and accendolly worked on other swojects for Lord Industries THE BLUE SPIDER PROJECT KICKOFF On November 3, 197 Hey Guble, the disector of engineering called Gary Anderson into soffice Henry Galle "Gwy, I've got be find through the previne that Lord will be sung the RFP for the Blue Spades Project by the end of this month was 230-day response mod I've been a long time for a project like to come along so that I can experiment wide some ideas that I have. This proj ect is going to be my baby all the way I want you to bead up the proposal Think its be mener le sue that you get a good proposal are to help you if we start working now, we can get close to ne more ofte- seach in before proposalbattal lut will preu a ce mouth's edge on Gary was pleased to be wolved in such as effort He had absbelyne ble in getting functional support for the R&D effort necessary to put together technical proposal All of the functioning continually med to Grey This must be a by The director of emplos hallef his support brund you" On December 2, the RFP warned. The only trochlear that Gary could seems that the technical specifications stated that will compost be able to operate normally and accessfully through traperature range of -65 Ft 145 5. Curettes indicated the Pieles Corporation's design wonderfume tionsbove 130". Ante R&D effort was conducted over the next three weeks Everywhere Gay looked appeared the entire ization workmen his technical proposal THE BLUE SPIDER PROJECT KICKOFF On November 1977. Howy Guble, the disector of ragineering, called Guy Anderson tons office Henry Galle: "Gary. Tve yet been notified through the sapevine the Lord will be in the RFP for the Blue Spider Project by the end of this meet with 2 30-day response period. I've been waiting a long time for a project like this to come along so that I can experiment with some new ideas that I love. This proj ect is going to be any baby all the way I want you to heal the peopesal terem I think it wt be an einer I'll make we that you get a good proposal are to help you tr we start working now we can get close to me met ofte earch before proposalsal Tut will presents de ce Gary was pleased to be wolved in such as for He had solutely nebo ble in getting functional support for the R&D effort necesary to put together Technical proposal. All of the functional ages contemned to Gay This mat babies The director of sporting has threw all of his apport belund you." On December 2 2. the RFP w cent. The only trouble area tel Gery could see was that the technical specification stated that all compost be able to operate normally and accessfully drough a temperature range of -65 Ft 145 Ceresit festa dicated the Prekes Corporation's design would be fic tion above 130 . Ante RAD effort was conducted on the three werk Everywhere Gwylooked it appeared that the entire panization was working on las technical proposal A week before the final proposal wm to be subuted Gary and Hery Gable mart to develop a company potem that altyf the preliminary de kimiterial to be operated above 130"E Gary Anderw "Howy. I don't think it is going to be possible to meet pecifi cation request wechungen desigual or messport terials Every I've tried dates were in ble" Galle: "Wee in trouble caly if de contacter know about Let the proposal state that we expect des to be perte Up to 155 F. That'll please the Anderson That seems also. Why do we just til bom the wurde Gable: "The truth doe't always we proposals 1 packend you to head plus effort became thought tut you understand I could set as easy lected one of our way moral project managers. I'm considering you for programma age after we wil the program. If you're going to pull as combus crap.co we like the other projectors do. I'll find someone else Look at this way, later we can counce the customer to change the specification. After all well be so far domustream.tot les choice" After two sold meats of inter-bow days for Gary, the proposal was sub tutted On February 10.1978 Loe edastes announced that Pales Corporation would be awarded the Blue Spider Project. The contract called for at mot effort negotiated at 522 million a firmence SELECTING THE PROJECT MANAGER Following contact wd. Hey Gable called Gacy is for a conference Gable Completion Gay You did a fine job. The Blue Spider Project has great potential for ongoing best over the next years provided that we pes form wel dumg de R&D plate Only you're the most qualified person in the plant to head up the project. How would you feel about a fer to program Anderson dakit would be a mal college. I could become the MBA degree less I was to be in program Gallega stes des reven doctorate for that matter does not guarantee that you'll be a successful project manager. There are there quests for effective programmet. You be able to Coccate both in Westing and orally, you cant Low bow to morate people, and you be willing to prep your car pool. The last one is extremely important in that program management betody code dedicated to the program - gardless of how much is mod would be awarded the Spider Project. The contract called for at effort poated $2.2 millionsfimfissed por SELECTING THE PROJECT MANAGER Following contractand. Hey Gable called Gwyn for a confecc Galle: "Congratulation. Gary Yadeda fitjob The Blue Spade Proyectos great pothal for ongoing buss over the years, provided that we per form well during the R&D pane Obsomly you're the most qualified person the plant to head up the project. How would you feel about trader to program Anderson thank at would be a real challenge. I could be marame of the MBA degree teamed last year I've always wanted to be in programmet Galle: "Having was depois doctorate that matter dom so gustate that you'll be accessful peopet Threate the quarts for effective program Yous mest be able to comic bom writing and orallyyou malow how to me people, and you can be willing to pre up your car pool. The last one is extremely important in that programmas wat betaly commuted and dedicated to the program, of how to moved "Bet tas is not the only I asked you to come bare Going from propter power to programmas a bag op Twee cely meo place you can po from program-pro the door to www Eins who find a pro wwe permitted to And Weit? Y conded to be the best epic in the plant why can't run og Gable: "Program tag weld of its own. It is the con formal and informal organizatoties. Program agers are outsiders. You'll find out You magte not be able to keep the wrong perties you now love with your fellow employees. You'll have to force even your best friends to comply with your sta derde Programom potom program to program but fictionale menset "Tim telling you all this for a We've worked well together the past may Befunde so that you can work for Grym program you'll be on you own like her to copy Tve already wired the sease. You will have some to think about it." Aodh Owe thing I don't understand with all of the good programm agers were here to give this opportunity Gable: "Anot all of our programever forty-five years old. This Tuled from ouma velayeth several years ago when we were forced to lay of the yout.perperinced program. You were selected because of your age and became all of our other programmas huve worked only produce type program. We need someone at there who knows RAD. YOU comer Lord Intres will be a RAD type You love to fight fire with fun Theme for you to accept this post Because of the do they be program pregled os program which cong RAD work The program.men we now we interested only in time and cost.We need a manger who will bend over backward to get performance ahoo. I think you're that you know the comment we made to Lord when we sted that proposal. You have to try to achieve that the program is my baby You'll get all the support you need. I'm tied up oder groject cok Buat over. I'll be following your work like alawk Well to proper occa ally and des "Take a day of these thinks over If you want the posice, male map pointment to see Elliot Gery, the dector of programmet. Hell prve you the perchladmu Pales to your curren He's second veteran and you should be no mobile working with him Hell pre you good advice He's a good THE WORK BEGINS Gary accepted the challenge Hafst major hurdle occurred in staffing the project. The top typy to him to bed the produd not follow the for staffing. The wal of Parks Carporation depended on the politseived from the production program. ket with this plulosaptry Gary found that THE WORK BEGINS Gary accepted the challenge. His first major hurdle occated in staffing the project. The top pecitypy to hum to but the propeded not follow through for staffing. The warnal of Pucks Corporation depended on the proti recetved from the production program. In koping with this philosophy Gary found that pinnering av mais for bow) were reluctant to serve up the key people to the Blue Spider Program However, a little support from Hery Gabile Gary for detall for the program Right from the stary was womed that the matrix called out the techracal volume of the proposal would set produce seules that could ansty specification Gary had ninety days after yo-abad during which to identify the Etials that could satisfy specification requests Gary and Paul Evans helding to map out the stategy for the first Anders: "Well. Paul we're starting out with our back painst the wall onths De Asy recommendations Paul Fram 1 alio hay doubts about the validity of this matrix Formately to the before. Goblems this a los proyecto he'll me as bell try to pilates The toportowym 7.30 AM with the date of the person days thing He wants it before you do He also stated tut be wat so meet with me "Loed will be to be problem that matris proves to be file we're goung to lose to change the scope of effort Rembertussen FFP contrat we change the scope of work and do additional work the abse places of the programes we should prepare a trade-off analysis to see what we can delete downstream so as to Do in the wipet" Andersen: "Im going to let the other project officepandle theme testing work You and I are young to love in the each labs til we get som ut will be the other project office is the wymap." For the next three weeks Gary and Paul prestvimally the bows per day w days a week on the research and development bab None of the results showed a promise. Gary kept trying to se pasting with Mary Gable but always found him During the forth week. Gary, Paul and the key functional departo ages et to develop alemate x Theater looked good Gary and lasteam worked finally to develop a wobble scheduledat would not have impact on the second milestone which was to occur at the end of 180 days. The second stone was the final acceptance of the raw materials and preparation of production of the raw materials to verify that he would be to scale differences betweet lab development and fill-scale production Gay personally prepared all of the technical bandous for the interchange meeting After all he would be the one presenting all of the data The technical interchangement was scheduled for two days. On the first day Gary posted all of the data including and then smatre The comp prared depleased with the progress to date and decided to be its own bose cances that woning to go over the material that was presented The following mering the momented its poubou: "Fest of all, Gary we're quite pleased to have a project manager who has ach a commanded tech nology. That's good But every time we've tried to contact you last month you We able has to be paged in the research about Yous dede ceptable job presenting the technical data. but the state data pe wted by your project office powl We, at Land do not think that you're mis ting the proper balance between your technical and administrative responsibilities. We prefies that you personally give the dinistrative data and your choirf projecte per Indical data "We did not receive any agrada Our people like to know what will be de cuued, and we We also watcopy of all down to be presented at least tlure dayan de Weed to create the data Yoscan't spects to walk in bere blind Andke decision after seeing the data for me "To be we feel that the data to date is totally cable the data does not prove, we will have no choice but to be work toppage order and look for a new contractor That looks good, especially since this fis-based pace cott Your company will be the birden of all costs for the additional work A trade-offthewek may be powili, bet tas will depend ce the results presented at the second designew meeting. 90 days from now "We have decided to establish coffice Prekes to follow your work more closely. Onur people feel that mostly meetings aficioning R&D active. We would like we come representative to be deadly verbal meet mps with you or you. He will then keep us posted Orsoly, we lande pected to ensuch more experimental data then you have given "Mary of our top goality ineers would like to talk directly to your The following memang the come stated i poubo "Fast of all, Gary we're qoute pleased to have a project manager who has a commodo tech mology. That's good But every time we'se tried to contact you last month you were available or had to be paped in the research laboratores. You didac ceptable job presenting the technical data but the mate data wer sted by your project office genel West Land do not think that you're trising the proper balance between your technical and me reperibilities. We prefer that you personally give the adamstrare data and your clorf proyectores de technical data "Wie dados serve my agenda Ow people like to know what will be Cod and when we also was a copy of all hands to be presented at least three days in arce We seed time to see the date. You can't expect to walk bere blindadake dece seng the data for immutes "To be frank we feel that the data to date is totally acceptable the data does not prove, we will have no choice but to me a wock stoppage oder and look for a contor. The test mix look good, especially since this firs-fixed price coat. Your company will be the burden of all come for de additional work Aude of the later work may be posebe, but this will depend the results presented at the second design review days from "We have decided to establish a comer office Prodes to follow your work more clowly Oke people feel that they meetinga ufficit drug R&D te We would like to repeate to have daily verbal meet inps with you or your staff He will then knep posted Orsoly, we hade pected to each more experimental data than you "Mary of proteinene would like to talk directly to your De Coty, whethng to continually waste time by harm to po through the project office Westmist on the last post Remember your ef for many bely 522 million but or total package $100 million Welea lot more at stake then you people do Owengineers do not like to get informe how that has been filtered by the project office. They want to help you "And last, don't forget that you people are coactual requirement to pre pare complete mates for all interchange meetings Send the otapal for sig nature before gowg to publication." Although Guy was happy with the first team meeting, especially with the requests made by Lord Industries, he felt they had sufficientification for their commun Following the tete meeting. Gay personally prepared the com plete mate "This is about thought Gary "Tve wasted almost one entire week doing Dotting more than administeve paperwork Why do we need such detailed mates Can't a rough my effice? Why is it that comes want everything documentedThat ske indication of fear We've been completely cooperate with tham Tote babe se boslity betwee grotte tas mach paperwork to do now. I lute to get it will be like if we get A NEW ROLE Gary completed and distributed the minutes to the customer as well as to all key team memben For the next five weeks testing went according to plan or at least Gary thought that it had the seuls were still pour Gary was so caught up in de istrative paperwork that he hadn't found time to visit the reseach labo never mouthOn a Weddeye Gayed the lab to be the mong testing Upon arriving the lab. Gary found Pool Exam. Hrary Gable, and to technicians testing ww material XB-3 Ghi "Gary, your problems will soon be over. This new material. IXB-3. will permit you to any specificaties requirts Preland I have been testing it for two week. We wanted to let you know, but were afraid that if the word leaked al to the customs that we were pending the money for testing materials that were not called out in the program plan, they would probably go crazy and might cocel the contract Look at these results. They're super! Anderson "Am I apposed to be the car to tell the come now? This could came a big we Galle. "There won't be say we dust tell them that we did it with our own IR&D funds. Thar'll please them because they think we're spending on money to support the program Before put the formation to Lord Gary called a team meeting to present the data to the project personel As the meeting oor fical manager spoke out "This is a hellod a way to non propre like to be kept in formed about everything that's happennghie Park How che the project of fice expect to get support cal of the functional des we're kept is the dack the very last? My people lune be working with the existing Gary completed and distributed the mute to the customers well as to all key members For the next fe weeks testing went according to plan or at least Guy thought that it had. These were still pour Gary was so caught up in de istrative paperwork that he let foond time to the research Labs in vera month On Wedonday mong. Gayettend the lab to observe the morning testant Upon ting in the lab. Gary found Paul Evans, Hrary Gable, and to techin testing aw matal. IX33 Galle "Gary, your problems will soon be over. This material. IXB-) will permit you to satisfy specification request. Pland I have been testing it for two weeks. We wanted to let you know, but were afraid that the word leaked out to the customer that we were peading they for testing materials that were so called out in the program plan they would probably go cray and might cancel the contract. Look at the sea. They're super Anderson: "Am I supposed to be die see to tell the contemer ow? This could came a big we Galir. "These won't be my wave Just tell them that we did it with our own IR&D funds. That'll please them because they think we're pending our OW money to support their propeam." Before presenting the formation to Lord, Gary called a team meeting to prevent the data to the project personnel. As the sensor functional manager spoke out: "This is a bellod way to peoprom. I like to be kept in formed about everything that's happening here at Parks How can the project of face expect to per support out of the functional departments were kept in the dark the very litt? My people have been working with the existing terials for the last two months and you're telling tot was all for nothing Now you're prin satial that's so that we have do informace whatsoever Wese now to use to play catch up, and that's going to cost you plenty One week before the 180-day milestone Gary obted the handout package to Lord Industrin for play. An bear later the phone img Carstowwr: "We've just send your handou. Where did in material come from? How come we were not informed that this work was going on? You know of cow that time, the Army, will be at thin metang. How can we plain this to them? We're postpong the review meeting til all of our people have had the data and are prepared to make a decat "The papese of a new reclange meeting is to exchange information when parties have fun with the topic Normally, we Lod Industries) require almost weekly interchange meetings with our other customers because we doe't trust them Wedged as polacy with Pals Corporated on past working relationships Bewese state of development, you have forced to revent to our previous position, ce we now question Parka Corporation's integrity in comunicating with. At first beloved this was due to me pem programNow we're now" Ander I wonder the warm we have these interchange isn't to show our people that Lord Todesties doesn't trust. You're creating a of a lot of work for you Custom You people put yourself in the portion. Now you are one with The weeks later Loed reluctantly speed that the new material oined the greatest prome. There weeks later the designers meeg was held. The Any was definitely not pleased with the prime contactor's recomendanion to patested material into a million-dollareffort THE COMMUNICATIONS BREAKDOWN Damg the week follow the design mang Gary planned to make the fast verification mix in order to establish final specifications for selection of the aw materials Underwately, the manufacturing plans were werk beband sched ule primarily because of Grey, since he had decided to reduce costs by accepting the responsibility for developing the bill of materials bummelf A meeting was called by Gary to consider rescheduling of the man Anders "As you know we're about are not days belind schedule Well have to reschedule the vmfication tax for latest werk." Production manager Otroca committed til smooth from now You can't expect to simply call a metodave everything ruffled for the THE COMMUNICATIONS BREAKDOWN During the week following the depa w meeting Gary planned to make the first verification man in order to establish final peccation for selection of the w material Unbeately, the manufacturing plans were a week belund sched ulepmay because of Gwyneberhad decided to reduce costs by accepting the republity for developing the bill of laterale lumuel A meeting was called by Guy to conderscholing of the mix Anderson "As you know we're about a week to teu days behind schedule. Well base to schedule the victims for latest week Production manager: "O resources are committed stil a meet from now You can't expect to simply call a meeting and have everything reshuffled for the Blue Spider Program We should have been notified are Engineering has the respembolety for perpong the bill of materials Why aren't they mady Fiopia integrationWie weed to pay the ball of me That I'm sure that we could get it out if we work w people overtime for the next tredie Andersen: "We can we multe mx? Prof. We lause to redo at least 500 sheets of paper every time we mechandel mes Nocny that we have to reschedule people on all the di we are toteschedule you must will be to be performed on overtime Tod's go to the your charge with you, we'll try Bates will be the first and last time that production will be you. There are procedures that uveo be followed Testing Tve become to these meringssence we locked at the program I think I speak for the entire sering disco when I say that the role that the director od engineering is playing as the programs suppressing indevido alty among our highly competente la project expecully those in volvm R&D, ou people are set up to the beds out. Now our people we Becoming the If these mpeded from contingentes con la way, then you'll probably done them before the project gets completed. Right now I feel that I'm waiting time bere All I need are me of the team not and I'll be happy. Then I won't have to come to these pretend meetings Bymore." The prepose of the verification at was to make a falscale production m of the material to my that it would be so al popoty changes scale up from the small miss made in the R&D labotones After testing at became obvious that the top lot of ww materials wewed in the production verifi cao A neting was called by Lord Industries for an explanation of ty te mir take handwered and what the alternatives were Land: "Why did die problem oco? Anders "Well, we had a problem with the ball durink. The result was that the mix lad to be made on overtime. And when you work people on avere you have to be willmg to accept mistakes as being a way of life. The energy cles of our people are slow during the overtime bouers. Lond"The ultimate responubility to be with you the programma We Lord, turk that you're wrong too much ohne manager As the prime contractor, weluve a bellod a lot more at waktu you do From now on we wist documented weekly technical interchange meetings and dones interaction by our quality control section with yours" Anders "These additional seu pare gong to the poor key prople. I can't spare people to prepare Landown for weekly meetings with your people Lord "Tommeets are a responsibility Prekes does so we the Blue Spider Program. I'm sure we om fodborator All you (Gay) have to do is pve up tolongematerial vendors to Buched you'll have plenty of time for handout preparation Gary left the meeting feeling though he hal yatgotten med over the coal. For the next two month. Gary worked on a day almost every day Gary did not want to be bus staff with the publity of the handon so he began preparing the himself He could be used additional staff, but with such a tight budget and big to take veficae mix cost overrasap pendable Gary left the meeting folg as though he had you got talend over the col For the one to meet Gary worked the bows a day, almost every day Gary did not want to burden his staff with the responsibility of the bandout se he began preparing them homself He could have hated additional staff, but we such a tight budget and best to device mix cost emas ap pened forvitable As the end of the seventh moath approached Gay was feeling pure from with Parks Corporation. The decision-making process appeared to be coming down, and Gary found it more and more difficult to motivate his people. In fact, the grapevine afing to the Blue Spider Projects and some of his key people acted as though they were coming up By the time the thoth tolled around the badiget had bees- peaded. Gary was tired of doing everything himself "Pestaps I should have stayed in epare thought Gary Elliot Grey ad Gary Anderson had a mayo se what could be sahraged Grey agreed to get Gary additional corporate funding to complete the project. Bat performance must be met scenes a lot riding ce the Blue Spider Proyectated Grey He called a team in identify the programas Ander "Intume to map out our strategy for the mander of the program Comparang and products adhere to be schedule that I have led out before you? Tra le misring This is the first time that's this schedule You can't expect me to make a decision in the next ten minutes and commit the reces of my department. We're penaline lappy being kept in the dark until the last minute What happened to effective planning Anderson "We still have effective planning. We must adhere to the original schedule or any other to This med chedule will do that." Ton membeling "Look Gary! When a project gets in trouble it is usually the functional departments that come to the rescue But we're kept the dark. then how can you expect to come to your rescue? My boss want to know, well in advance every decree that you're remplate with regard to our departmental Rightowwe. Anderson: "Gented, we may have had a comunications problem. But w we're in trouble and are tone forces. What is your impen as to whether yos department the schedule Teus membeleniring "When the Blue Spider Program fost wouble muy bois exercised suhty to make all departmental decres seading the programme I'm just a preppet. I have to click with him everythin." Thalve production: Twin the same boat. Gay. You know we're not lupyy having to reschedule our facilities and people. We west through this coce before to have to check with my be before ang you awabout the wandele The following work the vecahon max wmmade. Testing proceeded ac cording to the end schedule, and it looked as though the alchedule mele toes could be met provided that specification.could be adhered to Became of the rewed schedule, some of the testing had to be performed on holidays Gay want pleased with people to work on Sundays med boli days, but he had no chore, sunce the best free called for to be plashed typecificaties end of mix A test meeting was called on Wednesday to solve the problem of who would work on the holiday, which would come on Friday, well as staffing Saturday and Sunday Drummetmg Geybecer disappointed Phil Rodgers, who had bem Gayi tersee project started. W goed to a se project that the paperin called Galles weet Home placement was a relatively new mely egte wat the company. For an hour and a half the team members arried about the little problem and com ally wonded the major question state that they would first have to coordinate Comments with the bowes It was obvious to Gary that his team members were afraid to make mujor decises and therefore we a lot of time de ter ial problem De the following day. Thesday Gary went to see the department per responsible for testing in hopes that he could use Phil Rodgers the weekend Department une "Iluse pecification from the bow (dector of engineering) to me Phil Rodgers on the new project. You'll have to see the boss if you with back Asterw "But we bine testing that want be accomplished this weekend Where's then you gond yesterday T member reduction Tim the boat. Gary You know we've me happy having to reschedule our factors and people. We went through these before. I also have to check with my boss before ang you about the wschedule." The following week the verificato wa made. Teste proceeded cording to the red chedule, and it looked a though the total schedule mele stones could be met pended to specification.could be added to Become of the red chedule, one of the state had to be performed on holidays Gay wasn't pleased with asking people to work on Sundays and holi days, but he had no choice, since the test called for testing to be com plished at specifice after end-of- A team meeting called on Wednesday to move the problem of who would work on the holiday wlach would occur on Friday, as well as staffing Saturday and Sunday. During det meeting Gay became que desappointed Phil Rodger, who had been Guy's testenine since the project started was signed to a new project that the papevine called Galle's new adre. Hisse placement was a relatively on mm. uby night out with the company. For an bored all the membenarned about the little problem and.com ally wonded the mayor question statemg that they would first have to coordinate commitments with the boses. It was obvious to Gary that his team members were afraid to make a decis and therefore a lot of times al problem Os the following day. Tady Gary went to see the department responsible for testing in hopes that he could me Plal Rodgers this weekend Department ung: "Thune pecific instructions from the boss (director of ming) towe Phil Rodgers on the project You'll love to see the bou Arm"Bu we have testing that must be accomplished the weekend Where's the younged yesterday Deparwal manager: "Nobody told me you had testet scheduled for the werd Half of my department andmed cluding Phil Rodgers and the sewu How come I'm always the last te sow what we have a problem Anter. The comer is flying down las best people to observe the week end's testa s too late to chepe mything You and I can do the testing Draw or your life. I'm trying a forway as possible from the Blue Spalet Pope I'lget you someone, it won't be the That's for The weekend testing west according to schedule. The saw data was made wilable to the commend the plate that the final company positi would be noted at the end of the next month after the fractional depart metsadece to malyzet Final testing was completed during the second week of the mouth month. The tal results fooled excellent. The water with contact specification and though they werew.bod Grey and Lords magamit felt that there would be little difficulty in cong the way that this was the way to go Hey Gable vited Gary and congratulated a job well done Aliatowskied was the making of four difull-scale mic thomes in codes to determine how much devusion there would be material properties between filled productiem Garytied to get the com tomer to come as part of the engineade-off als) lut two of the four pro duction could be deleted. Lords mense tefied, insting that com tractul requirements must be met at the expense of the contractor The following week. The Grey called Gary for any mig concerning experto de El Gree Gary. Ijod received cogy of the financial plang report for last quuteris which you stated that both the cost and performance of the Blue Sedier Project were 75 percent complete. I don't think you realize what you've done The turpet poolt on the program w $200.000 Yox meubeard the vice president and general manager to book 75 percent of that of $150.000.force porte profit spending for stockholders I was planning on sing all $200.000 80 pether with the addbal 300.000 ponally requested from cooperate brad quarters to be you outNow I have to go back to the sce persediaand groal mmar and tell them that we've made a matake and that we'll med oss tional $150.000 Andrew Pachapishold go with you and player Only, I take all reporty Greg "No Gay It's not yours. I really don't think you to be round the game when he seessed at the bones of the page. In Anderson: "How could I when you were asking our people to do work such as accelerated aging tests that would be charged to my project and was not part of program plan? I don't think I'm totally to blame for what's happened." Gable: "Gary, I don't think it's necessary to argue the point any further. I'm willing to give you back your old job, in engineering. I hope you didn't lose too many friends while working in program management. Finish up final testing and the program report. Then I'll reassign you" Gary returned to his office and put his feet up on the desk. "Well." thought Gary, "perhaps I'm better off in engineering. At least I can see my wife and kids once in a while." As Gary began writing the final report the phone rang: Functional manager: "Hello, Gary. I just thought I'd call to find out what charge number you want us to use for experimenting with this new procedure to determine accelerated age life." Anderson: "Don't call me! Call Gable. After all the Blue Spider Project is his baby