This message is designed topersuade $.$ Specifically, the primary purpose of this message is toprovide customer service $.$ The secondary purpose of this message is torebuild the customer$$s goodwill $.$

Once you have identified the purpose of your message, the next step is to anticipate and profile your audience.

Which are appropriate questions to ask when anticipating and profiling your audience? Check all that apply.

What is my relationship with the audience?

Why am I writing this message?

Who is my primary audience?

What position does the audience hold in my organization?

Do I like my audience?