Question: This morning Juan sent a memo announcing a new process directive for the office. In the afternoon, he approaches a few employees and asks if

This morning Juan sent a memo announcing a new process directive for the office. In the afternoon, he approaches a few employees and asks if they understood the message about the directive in the memo. Which step of the KEYS approach is Juan likely using? Your communication interaction. Step back and reflect. Know yourself. Evaluate the professional context

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