This problem is related to a reputed bank IT department call center where after the merger the customers are facing numerous issues in the online banking system, checking and saving accounts. In this, you will use cost-benefit analysis to evaluate the financial outcomes of your solution. A data chart or graph to most effectively display the cost-benefit evaluation metrics that you will use to measure the success of your solution. Review the study material "Cost-Benefit Analysis Solution Evaluation" Excel spreadsheet to assist you. Then provide an explanation of the degree of confidence you have regarding the cost-benefit analysis and the assumptions you are required to make for cost, risk, benefits, and the financial outcome of your proposed solution. Include an explanation of how you will measure whether the solution is successful in addressing the problem and meeting the needs of the business, employees, and customers.

Includes an excel sheet showing an example but need the analysis of the topic present in the question

				$, hours, units	E.g.: $/unit	$	Year-1/partial year	Year-2	Year-3
			Cost/Benefit	Unit	Entry/Quantity	Final/Total	Description
Project Title	C O S T S		Implementation costs(one time)
	1
Solution Title/Description	2
	3
Sponsor	4
CC Manager		Ongoing costs(monthly)			0
Project Manager	1
J Doe	2
Timeframe for CBA (in months)	3
	4
Estimated cost/savings year one (maximum 12)		>>>Total Costs(monthly)
5	B E N E F I T S		Hard and soft savings(monthly)			0
Average labor cost (hourly / daily)	1			5000
	2			500
Assumptions/Comments	3
	4
		Savings (one time)			0
	1
	2
	3
	4
		>>>Total benefits(monthly)
			Monthly payback	Net cash flow	Net gains
				0	ROI