This problem-solving application profiles electronics retailer Best Buy. The entrance of Amazon and Walmart into the online resale marketplace gashed Best Buys instore sales. When you couple that with inefficient processes and procedures at the organization, and scandals with senior leadership, the organization really was in dire straits. Organizations such as Circuit City, CompUSA, and RadioShack could not survive their problems, could Best Buy? In came new CEO Hubert Joly and CFO Sharon McCollam. They are now in the middle of the many challenges Best Buy is facing and need to find solutions to these major problems.

There are three questions that need answered. Thank you in advance!

3. If Best Buy chose to compete by introducing online sales direct to the consumer, this would be an example of ______ change.

a. Adaptive

b. Radically Innovative

c. Product

d. Process

5. Best Buy might use all of the methods of change listed below, Which of these includes inputs, strategic plans, target elements of change, and outputs?

a. Organizational Structure Plan

b. Social Factors

c. Organizational Arrangement

d. Systems Model of Change

6. When other tactics will not work or are too expensive, the best approach to overcoming resistance to change is

a. Facilitation and Support

b. Manipulation and Co-optation

c. Explicit and Implicit Coercion

d. Education and Commitment