This project gives you hands-on experience in diagnosing problems, planning interventions, and recommending realistic solutions. Report Guidelines 1. Cover Page Title, group members, organization/school chosen. 2. Executive Summary 1 page overview of problem, process, and solution. 3. Main Report Organized by the 8 ARM stages. 4. Conclusion & Recommendations Highlight key lessons learned. 5. References Any OD theories, models, or readings used. 6. Length of Report -1015 pages (excluding references and appendices) Stages of the Action Research Model & Guiding Questions 1. Problem Identification What is the key issue or challenge in the organization/school? Who identified the problem and why is it significant? What evidence shows this is a priority? 2. Consultation with a Behavioral Science Expert How would you (as OD consultants) build trust with leadership? What values and assumptions would guide your approach? How would you define your role in the consulting process? 3. Data Gathering & Preliminary Diagnosis What methods of data collection would you use? What ethical considerations should be addressed? What are the underlying causes of the problem? 4. Feedback to Key Client or Group How would you present findings back to the organization? What strengths and weaknesses were revealed in the data? How would you communicate sensitive information constructively? 5. Joint Diagnosis of the Problem How would you confirm and validate the diagnosis with leadership and stakeholders? How would you distinguish between symptoms and root causes? What key areas should be prioritized for action? 6. Joint Action Planning What alternative solutions could be considered? Which interventions are most feasible given the organizations resources and culture? What specific action plan would you recommend (timeline, roles, responsibilities)?7. Action (Implementation) What steps are needed to implement the plan? What barriers or resistance might arise, and how will they be managed? How will you reinforce new behaviors and practices? 8. Data Gathering After Action (Evaluation & Learning) How will you measure success (KPIs, feedback, performance outcomes)? What short-term and long-term indicators will show improvement? How will lessons learned feed into future problem-solving cycles? i want to use the call center in jamaica called ibex