This question contains two parts; be sure to answer both.

First, describe the relationship between the amount of conflict in a department or organization and that department or organization's performance. At what level of conflict is performance maximized?

Second, suppose that you are the manager of a store that sells medical supplies for the handicapped or infirm. You see three major sources of conflict at the store: (1) many of the staff members who work the front desk do not like one another, (2) those who stock the shelves and work with the customers are resentful that they are not paid more, and (3) all employees are required to work nights and weekends, which cuts into their family and personal time.

Explain how you would manage any two of the three sources of conflict.

The response/answer to EACH discussion part must be 100 to 125 words for a total of 200 to 250 words.