This question is asking to conduct a conversation/interview with a representative from two of the groups (Group1. Healthcare manager. Group2. Other healthcare administrators).

Ask each individual the following questions:

• What do you think are the greatest strengths and weaknesses of health care in America?
• Can you briefly describe your experiences with the health care system? What has been most beneficial in your dealings with the health care system? Most concerning?
• What major trends do you see occurring in the health care system in the next 5 to 10 years?
• What changes would you like to see in the system, and how could they be brought about?

In a reflection on what you have learned from the conversation/ interview.

• describing the salient features of your interview (i.e. their responses to the questions. Talk a bit about the person's life experience with the health care system, from either the consumer or professional perspective, depending on whom you have interviewed.
  • For consumers/beneficiaries, be sure to consider their age, , whether they consider themselves healthy or ill, insurance status, experiences with the health care system, etc.
  • For provider, be sure to consider age, professional status, lived experiences with health care system, etc.
• Compare and contrast the responses of your two interviewee's.
• What surprised you about this interview? If nothing surprised you, why do you think that is?
• Was there anything important in their non-verbal language (body language, tone of voice, emotion) that a written transcript would miss?
• Thinking about this interview, how do you think the person's life experiences may have impacted responses? (Remember, if you interviewed a manager or other health care provider, s/he is a human being first and foremost!)
• As a health care professional, what lessons can you take from your interview?