This question is from Check in Check out by GaryK Vallen and JeromeJ Vallen.

chapter 7 Problem Questions

4. From readings and personal experience, discuss six of the most difficult elements of resolving a complaint. 5. You are the hotel's liaison with the architects designing guest rooms for a new tower. Present them a list of the 10 most important items that must be provided if the hotel is to meet its obligations under the Americans with Disabilities Act. 6. List five incentives that a hotel might offer to get guests to com- plete a guest comment card. Make a special effort to have the incentives encourage cross-advertising, by which one department awards incentives for use in another department. 4. From readings and personal experience, discuss six of the most difficult elements of resolving a complaint. 5. You are the hotel's liaison with the architects designing guest rooms for a new tower. Present them a list of the 10 most important items that must be provided if the hotel is to meet its obligations under the Americans with Disabilities Act. 6. List five incentives that a hotel might offer to get guests to com- plete a guest comment card. Make a special effort to have the incentives encourage cross-advertising, by which one department awards incentives for use in another department