Question: This question refers to the Claims Processing case. A hospital processes claims and the insurance companies often reject them for coding errors. A process improvement

This question refers to the "Claims Processing" case. A hospital processes claims and the insurance companies often reject them for coding errors. A process improvement team has been working on a project to reduce coding errors for the past 15 months and the data for the number and type of coding errors can be downloaded from the link provided. Use this data to answer the question below.
Construct an XmR (ImR) chart by month for errors per claim. What can you say about the team's progress in reducing the number of errors per claim?
A The process is stable
B There are many out-of-control spikes
C There is an adverse shift in month 4
D There is good progress showing a downward trend
E There is no evidence of improvement

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