Question: This question refers to the flow - chart outlining the components of an effective SPC effort. What is the correct course of action if the

This question refers to the flow-chart outlining the components of an effective SPC effort. What is the correct course of action if the Cp or Cpk of the process is below 2.0?
A Analyze data to identify the source of special cause variation and correct
B Compare plot points to control limits to evaluate stability
C Identify the source of common cause variation and implement actions to reduce the variation
D Calculate Pp and Ppk

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