This question set includes retired CMA questions provided by the Institute of Management Accountants for use as additional student practice. Please note that these questions were not author$-$created and may not align perfectly with content or terminology in the text.

A sign of the successful implementation of a balanced scorecard is the presence of cause$-$and$-$effect relationship. An example of this success for a hotel is meeting the target of

Multiple Choice

decreasing a customer's check$-$in time, which causes an increase in the number of implemented employee suggestions.

increasing employee training hours, which causes employee compensation to increase.

increasing profit, which causes an increase in employee job satisfaction ratings.

receiving more $5-$star ratings from customers, which causes an increase in profit.