Question: This question will be sent to your instructor for grading. TB 10-129 Discuss a service failure that you experience.. Discuss a service failure that you

This question will be sent to your instructor for grading. TB 10-129 Discuss a service failure that you experience.. Discuss a service failure that you experienced personally. Based on what you learned in this chapter, evaluate a service provider's attempt at service recovery. What was your level of satisfaction at the end of the recovery process? If you were the marketing manager of that company, how would you deal with the situation differently? Short Answer Toolbar navigation

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