This quiz all uses the following data: This is based upon the idea of a private sector government services agency as used in rural BC. - Your staff are generally interchangeable, able to perform any service a customer wants. The only specialist is the road test examiner for driving. - You offer multiple services: driver's licences, health cards, identity cards, birth/death/marriage documents, car/truck insurance, student loan applications, small business registration, and, on behalf of the federal government, you take Employment Insurance cases, government programme applications, and passport applications. - You handle about 100 enquiries and services per day. - You are open Monday through Friday from 09:00 to 17:00;; - You are expected to serve a person after not more than 45 minutes of wait time. - Monday mornings, Thursdays, and Fridays are your busy times. Most of your services take 10-15 minutes to perform, other than the driver's test. It would be better to interleave the service types and take the longest queue * - t voarit of requests first. True False [One word answer] is there another service in the list that should have a * 1 point separate set of clerks and queve? Name the service, or type 'None' if there's no other one to break out None Should some staff be part time and only work during expected busy periods? - 1 point Yes No What is the minimum number of people required to keep the queue moving? * 1 point 1 2 3 4 [Checkbox: Compose your answer by selecting all the parts that apply] *1 point Which of these would apply to most services? Verifying proof of citizenship Taking payment Recording a photograph Verifying contact information