This report presents observations and recommendations derived from a Gemba walk conducted within my dental practice to identify process inefficiencies and areas of missing engagements. The walk, guided by a SWOT analysis, was conducted to enhance customer service and optimize operational efficiency. Management is presented with specific opportunities for improvement, including a long-term project and three short-term initiatives.I. Company SummaryP and P Dental Group LLC "Royal Dental," is a private practice who specializes in general dentistry. Our mission focuses on providing exceptional service, ensuring patient comfort and relaxation, and treating each person with kindness, respect, and understanding. We are also committed to staying current with the latest technologies and offering innovative solutions, ensuring dental care is accessible and affordable for all. Their vision is to become the leading general dental provider in Harker Heights Tx, known for its commitment to exceptional service and affordable care.II. Context and Gemba FocusThe Gemba walk focused on the limited services we provided and outdated equipment. This was chosen because the SWOT analysis identified limited service as a key area for improvement and outdated equipment inefficiency as a contributing factor our outsourcing. Strengths included a strong local reputation and experienced workforce. While opportunities included targeted marketing strategies and building community partnerships. Threats were identified as increased competition and potential economic downturns.III. Utilizing SWOT Analysis for GembaThe SWOT analysis guided the Gemba walk by emphasizing the need to address weaknesses in the range of services offered and equipment inadequacy. Offering a limited range of services compared to competitors can hinder patient acquisition and retention, as patients may seek specialized care elsewhere. Additionally, using outdated equipment leads to slower treatment times, reduced efficiency, and potentially lower patient satisfaction. The Gemba walk aimed to identify bottlenecks and inefficiencies in these areas.IV. Gemba ObservationsGoal: Identify areas for improvement in treatment coordination and ineffective or inadequate dental equipment within the practice.Location: administration department, and back-office workstations.Observations: