Question: This week you will do an analysis on Southwest Airlines. Southwest does a lot right when dealing with the customer. I have used them on

This week you will do an analysis on Southwest Airlines. Southwest does a lot right when dealing with the customer. I have used them on several occasions now, and I have always had a good experience even when we experienced some incredible delays. I know no business is perfect, but let's try and see what we can do better to make our place of employment the best it can be. Explain how focusing on customer service is working for them.

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