This Week's Detailed Case Study Information Communication is important in all aspects of life, work and personal. Some people never learn the proper way to communicate, nor the importance of it, but not you. You were taught at Lambton College how to express your thoughts and how to communicate those thoughts effectively to others, and now it is your chance to shine. Diamond Hands has received a shipment of gaming chairs from a manufacturer. Your warehouse receiver, Steve has a c epted this shipment and signed off on the bill of lading. After inspecting the shipment, Steve realizes that the product shipped is damaged. Since Great Lakes has been buying product from this manufacturer for years, Steve doesn't see the need to inspect upon arrival. Steve follows up with the manufacturer to see about a cre dit and they have denied his claim and suggests that he contact the transport company to file a claim. He relays this message to Brian and Brian is now asking you and your team to come up with a solution Deliverables for This Week's Case Study You and your team are asked to: - Write a letter to the manufacturer requesting them to reconsider their decision of voiding credit of the shipment or write a letter to the transport company asking them to insure the damaged goods. - Create appropriate policy(s) so that this type of incident is never repeated at Diamond Hands - Create a presentation for the next team meeting, that lists the importance of utilizing effective oral and written communic ation strategies while working at Diamond Hands Note: Assume any missing information. Clearly state your assumptions in your submissions