This will help you apply the principles from Chapters $8$ and $9$ to craft two distinct messages: a routine message and one for a special situation.

Instructions:

$1.$ Routine Message: Write a professional email informing a team member about a project update. Ensure your message is concise, polite, and clear.

$2.$Special Situation Message: Choose one of the following scenarios:

$-$ Delivering bad news: Write an email to a client explaining a missed deadline, including an apology and proposed solutions.

$-$ Persuasive writing: Draft a memo convincing your team to adopt a new software tool to improve productivity.

$-$ Sensitive communication: Compose a letter responding to a customer complaint with empathy and a resolution plan.

For each message:

Begin with a brief explanation $(23$ sentences$)$ of the situation and your intended approach.

Use proper formatting, tone, and structure as discussed in the chapters.

Submission Guidelines:

Submit both messages in a single document, labeled "Routine Message" and "Special Situation Message."

Review your messages for clarity, tone, and grammar before submission.