Three common ALTERNATIVE DISPUTE RESOLUTION options:

Negotiation is a process where two parties in a conflict or dispute (fight) reach a settlement between themselves that they can both agree on. Negotiations are reached through discussions made between the parties or their representatives without an involvement of the third party.

Mediation brings parties together to find voluntary solutions - parties, with or without counsel, engage a neutral third-party Mediator to facilitate productive conversation between them and help each side clarify its interests and concerns. Mediators do not make decisions or rulings. Rather, they help the parties create their own voluntary agreement in a confidential setting.

Arbitration relies on a neutral third party to determine an outcome - arbitration utilizes a neutral third party, called the Arbitrator, to resolve the conflict between the parties outside of a courtroom. However, unlike mediation, the Arbitrator serves as a private judge to listen to the evidence and make rulings to determine the outcome of the dispute.

Discuss the advantages and disadvantages of ALTERNATIVE DISPUTE RESOLUTION and apply it to the hospitality industry.

Outline some advantages of ADR as opposed to going to trial in hospitality businesses.

Provide an example in hospitality of each of the above ADR options that might be used in a dispute either with guests or employees.