Question: Three learners from the group will be asked to play the frontline staff (James, Jay and Lisa). Trainer will be asked to play the CEO

Three learners from the group will be asked to play the frontline staff (James, Jay and Lisa). Trainer will be asked to play the CEO (Jacinta). She will discuss the continues improvement importance. You will act as a community service manager and do the following: o Implement the quality framework by providing training Explain the importance of training framework Explain how this will help organisation to improve and meet industry and compliance framework Explain the role of each staff type Explain Indicators of poor-quality governance Explain support services available for staff and clients Explain monitoring and accountability Explain new continuous improvement policy

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