Three Printing specialists work at a local Print Center . All customers go through reception (2 minutes), followed by file-upload (4 minutes), followed by printing (10 minutes), followed by binding (5 minutes) and finally billing (1 minute) . A fourth employee, the receptionist, receives customers, after which one of the three specialists takes the customers order through the rest of the process (file upload, printing, binding, billing).

It is recommended you use the table below in your calculation (you do not have to turn it in).

	Unit Load (minutes/customer)	Capacity (customers/minutes)	Resource Pool Size (employees)	Pool Capacity (Customers/minute)	Pool Capacity (Customers/hour)
Receptionist
Specialist

How many customers can the Receptionist resource pool process in an hour?

Question 10 options:

a)	3.75 customers/hour

b)	9 customers/hour

c)	9.5 customers/hour

d)	30 customers/hour

Three Printing specialists work at a local Print Center . All customers go through reception (2 minutes), followed by file-upload (4 minutes), followed by printing (10 minutes), followed by binding (5 minutes) and finally billing (1 minute) . A fourth employee, the receptionist, receives customers, after which one of the three specialists takes the customers order through the rest of the process (file upload, printing, binding, billing).

It is recommended you use the table below in your calculation (you do not have to turn it in).

	Unit Load (minutes/customer)	Capacity (customers/minutes)	Resource Pool Size (employees)	Pool Capacity (Customers/minute)	Pool Capacity (Customers/hour)
Receptionist
Specialist

What is the number of customers that can be serviced per hour by the business?

Question 11 options:

a)	3.75 customers/hour

b)	30 customers/hour

c)	9.5 customers/hour

d)	9 customers/hour

Three Printing specialists work at a local Print Center . All customers go through reception (2 minutes), followed by file-upload (4 minutes), followed by printing (10 minutes), followed by binding (5 minutes) and finally billing (1 minute) . A fourth employee, the receptionist, receives customers, after which one of the three specialists takes the customers order through the rest of the process (file upload, printing, binding, billing).

It is recommended you use the table below in your calculation (you do not have to turn it in).

	Unit Load (minutes/customer)	Capacity (customers/minutes)	Resource Pool Size (employees)	Pool Capacity (Customers/minute)	Pool Capacity (Customers/hour)
Receptionist
Specialist

In an attempt to improve the process it was decided to transfer the billing task portion to the receptionist as well.

How many customers can the business serves in an hour after the chance?

Question 12 options:

a)	9.5 customers/hour

b)	20 customers/hour

c)	6.67 customers/hour

d)	3.75 customers/hour

Weekly demand for copier paper is normally distributed a mean of 3,000 boxes and a standard deviation of 200 boxes. The business operates 50 weeks every year. The store pays $20 per box to and estimates holding at 10% per year. It costs $100 to place and receive an order from the supplier. It takes 1 week for an order of additional paper boxes to be supplied.

How many boxes should be ordered (approximately) at a time from the supplier in order to minimize costs?

Question 13 options:

a)	1,225 boxes

b)	3,873 boxes

c)	17,320 boxes

d)

548 boxes