Question: Three steps are needed to create and deliver a service. After collecting information on errors per step, the reliabilities for each step are the following.

Three steps are needed to create and deliver a service. After collecting information on errors per step, the reliabilities for each step are the following. Step 1 is 0.95. Step 2 is 0.94. Step 3 is 0.92. With this information, the reliability of the total service system can be calculated as O 0.84 O 0.80 O 0.86 0 0.82

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