Question: Throughout this course, we have discussed the most important 5 areas that we should apply information technologies in a company given that the budget is

Throughout this course, we have discussed the most important 5 areas that we should apply information technologies in a company given that the budget is limited. What are the 5 areas and briefly explain why we need to apply information technologies in each area (e.g., problems or benefits).

How to answer:

The 5 areas are ERP, CRM, Highest added value activity, increasing switching cost, and increasing entry barrier. Hence list them. For each area, prepare/ discuss either problems or benefits (e.g., problems that CRM can solve or benefits of CRM).

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