- Thu v #docs google.com refers to a process of setting annual goals, typically during a performance appraisal that are binding to the employee in process management Management by objective Just in time approach Parallel processing In a workplace, 80% of the responsibility and work are shouldered by only parts 20% of employees. Meaning, most of the work and efforts are from the minority of the staff, According to Juran, this refers to Minorities Law O Quality law Deming's Law O Pareto's Law 3 point The results of the performance appraisal at Delta Company showed that employees are meeting the targets and achieving all the numeric goals. However, the top management was concerned about the ability of employees to be innovative and continuously improve their performance. In this case and according to Deming, the managers should Remove barriers to pride Eliminate work standards Eliminate slogans Break down barriers between departments Which of Garvin's dimensions of quality include the marketing tools of products? aesthetics conformance features performance