Question: Time for some critical thinking and creativeness. Read Chapter 2 in your book. Choose one of the scenarios below and reengineer the process to make

 Time for some critical thinking and creativeness. Read Chapter 2 in
your book. Choose one of the scenarios below and reengineer the process

Time for some critical thinking and creativeness. Read Chapter 2 in your book. Choose one of the scenarios below and reengineer the process to make it more efficient and effective. Be sure to provide As-Is and To-Be process models. The figures below and on page 2 are to assist you as a ready reference while you work through your assignment. Scenarios-pick one (1) 1. Registering for college classes 4. Applying for a job 2. Delivery person brings the wrong order 5. Contacting customer service 3. Waiting in line at the grocery store NOTE: The reengineering process must be original to you! Do not use a process that is currently being used anywhere. (Yes, I check the Internet for plagiarism) For example, do not use Chic-Fil-A's take out model, servers using iPads for menus and mechanical boxes to pay for your meal electronically, scanning groceries using an app like WalMart, leaving your phone number and customer service calls you back, applying for a job online, delivering food or items like Amazon or DoorDash. Points will be deducted if your reengineering idea is not original. Instructions: a. Submit your assignment in one MS Word file by the due date. You MUST use a Word file. Any other form will not be accepted. b. Choose one of the scenarios and describe the current process. Provide a justification as to why you think it is inefficient. c. Next, briefly describe what you plan to do to make it more efficient and effective. d. Develop both, an As-ls process model and a To-Be process model: Use Business Process Instructions: a. Submit your assignment in one MS Word file by the due date. You MUST use a Word file. Any other form will not be accepted. b. Choose one of the scenarios and describe the current process. Provide a justification as to why you think it is inefficient. c. Next, briefly describe what you plan to do to make it more efficient and effective. d. Develop both, an As-Is process model and a To-Be process model. Use Business Process Modeling Notations (BPMN) while drawing your models. e. You may draw the models by hand (must be legible) and take a picture of it with your cell phone and attach it in a Word document or, use MS Word and insert "Shapes" from the "Insert" ribbon to draw your models

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!