Time left $0$:$06$:$42$

Question $19$

Not yet answered

Marked out of $1\mathrm{.}00$

Flag question

Question text

Stew Leonard's has created what has been the "Disneyland of Dairy Stores," complete with costumed characters, scheduled entertainment, and a petting zoo. It's built $30$ additions onto the original store, which now serves more than $300,000$ customers each week. This legion of loyal shoppers is largely a result of the store's passionate approach to customer service. Instead of focusing on individual transactions, Stew and his staff are putting a priority on $\_\_\_\_\_\_\_\_.$

Question $19$Select one:

a$.$

converting "strangers" into "butterflies"

b$.$

attracting "butterflies"

c$.$

decreasing customer$-$perceived value

d$.$

managing partner relationships

e$.$

capturing customer lifetime value