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Question $1$

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Question text

$\_\_\_\_\_\_\_\_$ are formal statements of expected product performance by the manufacturer.

Question $1$Select one:

a$.$

Insurance

b$.$

Reputation

c$.$

Marketing statements

d$.$

Warranties

e$.$

Guarantees

$\_\_\_\_\_\_\_\_$ describes the product$$s look and feel to the buyer; it has an advantage of creating distinctiveness that is$/$might be difficult to copy.

Question $2$Select one:

a$.$

Durability

b$.$

Style

c$.$

Conformance

d$.$

none of the above

e$.$

Design