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Juan, an operations manager, has been assigned to train a group of older employees in the logistics department. He has to train them to use new computer software. He begins by reminding them that they were quick in learning the old software. Juan is trying to $q,$

a$.$ deter expectancies of the employees

b$.$ create motor reproduction

c$.$ raise the valence of the behavior

d$.$ increase the employees' self$-$efficacy