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Question $21$

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If a training program focuses primarily on ensuring that employees have product or service knowledge, it is taking the strategic initiative to $\_\_\_\_\_$

Question $21$Answer

a$.$

grow in the global market

b$.$

improve customer service

c$.$

improve employee engagement

d$.$

enhance innovation

e$.$

develop creativity

Question $22$

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Logical verification to increase self$-$efficacy typically involves......?

Question $22$Answer

a$.$

perceiving a relationship between a new task and a task already mastered

b$.$

determining the degree of support for using newly acquired capabilities

c$.$

trying out the observed behaviours to see if they result in the same reinforcement that a model received

d$.$

motivating trainees by having employees who have mastered the learning outcomes demonstrate them