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SCENARIO $1-4$

An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism$,$ turnover, and job satisfaction within her department. Although many options are available in gathering this information, she has decided to focus upon individual$-$level, group$-$level and organization systems$-$level variables.

One of the individual$-$level variables the operations manager will probably consider is:

Select one:

conflict resolution

human resource policies

perception

levels of conflict

communication patterns