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Question $11$

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All of these are "Big Five" personality dimensions EXCEPT:

Question $11$Answer

a$.$

emotional stability.

b$.$

agreeableness.

c$.$

openness to experience

d$.$

extraversion.

e$.$

locus of control.

Question $12$

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Which of the following is a source of stress in the workplace?

Question $12$Answer

a$.$

Low task control

b$.$

Sexual harassment

c$.$

Work overload

d$.$

Psychological harassment

e$.$

All of these statements are sources of workplace stress

Question $13$

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Several errors were reported by customers who submitted their film for processing. Jasmine, who owns these stores, discovered that the errors seemed to occur when a particular new employee operated the film$-$processing machine. The new employee claimed that the machine wasn't working properly, so Jasmine investigated further. She learned that these processing errors did not occur while other people operated the machine. Also, when the new employee worked one day at another store, the same film$-$processing errors occurred. What perception will Jasmine likely develop from this information?

Question $13$Answer

a$.$

Jasmine will likely make an internal attribution about the new employee's performance.

b$.$

Jasmine will likely make an external attribution about the new employee's performance.

c$.$

Jasmine is less likely to engage in self$-$serving bias.

d$.$

Jasmine will likely engage in action learning.

e$.$

Jasmine will likely make a self$-$fulfilling prophecy error

Question $14$

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How is effective feedback related to an employee's task cycle $($the time required to complete a typical task in the job$)?$

Question $14$Answer

a$.$

Employees with short task cycles should receive feedback more frequently than employees with long task cycles.

b$.$

Feedback should be received an average of three times within each task cycle.

c$.$

Task cycles have no effect on effective feedback.

d$.$

Employees with short task cycles usually need to receive feedback less often than employees with long task cycles.

e$.$

Employees with short task cycles should never receive feedback.

Question $15$

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Which of the following is an example of selective attention?

Question $15$Answer

a$.$

You conclude that the person near the cash register is a sales clerk.

b$.$

None of the answers apply.

c$.$

All of the answers are correct.

d$.$

You assume that an employee is lazy because she works in a department with lazy people.

e$.$

You notice that two employees are arguing in the company's quiet library

Question $16$

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Which of the following statements about job satisfaction and job performance is TRUE?

Question $16$Answer

a$.$

Happy workers are less productive workers

b$.$

Employees who are dissatisfied with their jobs never have high job performance.

c$.$

Job satisfaction has almost no effect on job performance.

d$.$

Employees who are satisfied with their jobs tend to have somewhat higher job performance.

e$.$

High$-$performing employees have higher job satisfaction only after they have received a financial reward for performing their jobs well.

Question $17$

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According to your text, which of the following is NOT a concern with problem identification?

Question $17$Answer

a$.$

Stakeholder framing

b$.$

Interpersonal conflicts

c$.$

Mental models

d$.$

Decisive leadership

e$.$

Perceptual defence

Question $18$

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For the past $2,500$ years, scholars in most western countries have mainly followed the $\_\_\_\_\_\_\_\_\_\_\_\_$ model of decision making.

Question $18$Answer

a$.$

bounded rationality

b$.$

prospect theory

c$.$

rational choice

d$.$

programmed decision

e$.$

implicit favourite