1. Timeline

Project Stage	Start	Finish	Duration
1. Internal Analysis	January	March	60 days
2. System Configuration	April	May	40 days
3. Data Preparation and Cleansing	June	October	100 days
4. Development	August	September	30 days
5. Testing	September	October	30 days
6. Training and Support	October	November	20 days
7. Go Live Activities	November	December	20 days
8. Close Down and Review	December	January	20 days

Task no. (WBS)	Task Name	Predecessor relationship	Duration	Resources required
Days	Human	Material	Equipment
1.	Internal Analysis
1.1	User processes	Project approval	15	Business analyst	N/A	Process writing software
1.2	Identify data requirements	Develop an overview of user processes	15	Business analyst	N/A	Data collection tools
1.3	Analyse stakeholder needs	Identify data requirements	15	Business analyst	N/A	Stakeholder analysis tools
1.4	Review current business processes	Analyse stakeholder needs	15	Business analyst, Operations Manager	N/A	Process review tools
2	System Configuration
2.1	Software purchase	Project approval	1	IT Manager	N/A	N/A
2.2	Determine hardware requirements	Purchase Sage CRM	5	IT Manager	N/A	N/A
2.3	Obtain hardware and peripherals	Determine hardware requirements	10	IT Manager	Hardware	N/A
2.4	Determine customisation requirements	Obtain hardware and peripherals	10	IT Manager, Business Analyst	N/A	N/A
2.5	Approve and finalise customisation specifications	Determine customisation requirements	14	IT Manager, Review team	N/A	N/A
3	Data preparation and cleansing
3.1	Review and clean data	Approve and finalise customisation specifications	100	Data analysts	N/A	Data cleansing tools
4	Development
4.1	Determine security roles	Review and clean data	5	Development team	N/A	N/A
4.2	Complete system configuration	Determine security roles	5	Development team	N/A	Configuration tools
4.3	Finalise customisation code	Complete system configuration	5	Development team	N/A	Development tools
4.4	Conduct acceptance testing	Finalise customisation code	5	QA team	Testing scripts	Testing environment
4.5	Begin developing data migration scripts	Conduct acceptance testing	5	Data Analyst, IT Developer	Migration scripts	Development tools
4.6	Configure system settings	Begin developing data migration scripts	5	IT Developer	N/A	Configuration tools
5	Testing
5.1	Conduct infrastructure testing	Configure system settings	6	Testing team	N/A	Testing environment
5.2	Conduct system testing	Conduct infrastructure testing	6	Testing team	N/A	Testing environment
5.3	Conduct user acceptance testing (UAT)	Conduct system testing	6	Testing team, Users	N/A	Testing environment
5.4	Conduct pilot group testing	Conduct user acceptance testing (UAT)	6	Testing team, Pilot group	N/A	Testing environment
5.5	Finish customisation	Conduct pilot group testing	6	Development team	Customisation specifications	Development tools
6	Training and support
6.1	Administrator training	Development	4	Training manager and consultants	Training materials	Sage CRM
6.2	Schedule and deliver user training	Schedule and deliver administrator training	4	Training manager, Consultants	Training materials	Sage CRM
6.3	Develop process flows for CRM use	Schedule and deliver user training	4	Business Analyst	Process flow templates	N/A
6.4	Develop specific user policies and procedures	Develop process flows for CRM use	4	Policy Writer	Policy templates	N/A
6.5	Develop quick help guides	Develop specific user policies and procedures	4	Documentation Specialist	Guide templates	N/A
7	Go Live
7.1	Migrate data	Provide ongoing help desk support	10	Data Analyst, IT Developer	Migration scripts	Development tools
7.2	Release final deliverables	Migrate data	10	Project Manager, IT Manager	N/A	Release tools
8	Close down and review
8.1	Conduct technical support handover	Release final deliverables	4	IT Manager, Support Team	Handover documentation	N/A
8.2	Conduct post-implementation review	Conduct technical support handover	4	Project Manager, Key Stakeholders	Review templates	N/A
8.3	Review final communication plan	Conduct post-implementation review	3	Communication Manager	Communication plan	N/A
8.4	Produce end of project report	Review final communication plan	3	Project Manager	Report templates	N/A
8.5	Perform change management review	Produce end of project report	3	Change Manager	Review templates	N/A
8.6	Ensure all required documentation is distributed	Perform change management review	3	Project Manager	Documentation	N/A

Develop the project schedule using appropriate software and techniques. It is recommended that you use a simple Gantt Chart